1.1 This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information and personal data to anyone. We respect and protect your privacy.
2.0 Money back guarantee & refund policy
2.1 Refunds: If client has retained the services for one year and has pre-paid IT Nut Hosting for such services, refunds will be issued for any unused full month of the services, upon client’s request. Therefore, if client’s account is cancelled at any point during the one-year term, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.
2.2 In some products we show 30 days money back guarantee. This refund policy only works for a 30 days trial period. If you feel that our product or service has not enough value like we promised at our website, we will issue you full refund. But you have to show proper evidence to prove your complain. And you must request for the refund in trial period. No refund will be issued after 30 days. No vps, dedicated server, ssl, domain and add one products cover the 30 days money back guarantee policy even if you only used it for 1 hour or you never used it.
2.3 There are absolutely no refunds for vps, dedicated server, ssl, domain and add one products – even if the service has only been used for an hour after ordering, we will not be able to issue a refund.
2.4 Custom software installations fees, setup fees, migration fees (if applicable) and fees for paid control panels and software licenses are not refundable.
2.5 You will not receive any refund for any kind of abused termination or abused suspension.
3.0 Hacking / DDoS / Interference
3.1 We monitor the traffic flow on our network. If our systems detect suspicious traffic, we will review it manually. We do not allow DDoS, hacking or any other interference to our or remote systems to be caused as a result of your actions. Any such event will result in immediate suspension of the service.
4.0 Account Suspension / Termination
4.1 Any DMCA content, hacking, copyrighted content, adult content and warez, email marketing from shared/reseller hosting account is not allowed. Any kind of suspicious activity can cause account suspension without any notice.
4.2 Any kind of payment due for 7 days will cause account suspension. Any account suspended will be reactivated upon paying the due bills within 30 days of suspension.
4.3 If you don’t pay your bills within 30 days of suspension your account will be terminated permanently. We don’t supply any backup for free after 30 days of your account termination. But you still for a full backup of your account from us this will apply $50 backup restoration charge. But if you have CloudBackup service added with your hosting you can restore your terminated account for free within 90 days. If you don’t have the CloudBackup serviced added with your hosting and still you want to avoid the restoration charge then you have to purchase CloudBackup service for 12 months.
5.0 Shared Hosting Accounts
5.1 We only allow 200,000 inodes per cPanel account, because that is where we see optimal server performance. We do understand that not all of our customers can reduce their file count that far; for this reason this is a “Soft limit” meaning that while the limit is reached, you will still be able to upload files. Once the account exceeds 200,000 files then it will be in violation of our Terms of Service and can result in possible suspension. If you need to increased inode open support ticket and increased inodes 100,000 it’s only cost is 5$ per month.
6.0 Server Uptime Guarantee
6.1 IT Nut Hosting guarantees 99% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.
6.0 General Data Protection Regulation (GDPR)
6.1 Storage of Personal Data
The data that we collect from you is stored in the USA, but it may be processed by staff operating outside the US and EEA (European Economic Area) who work for us or one of our affiliates. Such staff may process your data while fulfilling orders and providing support for your services. By using our services, you acknowledge that your data may be processed outside of the EEA.
6.2 Protection of Personal Data
IT Nut Hosting employs a variety of security measures to protect personal data from unauthorized access. However, no part of the Internet can be considered 100% secure.
6.3 Data Retention
Your data will be retained and processed as long as it is required to comply with applicable legal, tax, or accounting requirements.
At the end of the retention period, we will either delete or anonymize your data, unless it is stored in a backup archive and isolated from further processing.
6.4 Updating, Deleting, and Downloading Your Data
You may update your data at any time either through the client area Account section or by submitting a support ticket. We may require proof of identification in order to change certain data fields.
You may may request that IT Nut Hosting export your personal data by opening a support ticket.
Customers with no active services may request that their account be closed and personal data be deleted from IT Nut Hosting’s databases, with the exception of: billing system access logs, which may be stored for any duration of time at IT Nut Hosting’s discretion, cases where financially fraudulent or otherwise illegal activity is deemed to have occurred (as determined by IT Nut Hosting management or law enforcement officials), in which case personal information may be retained indefinitely for purposes of ongoing investigation and prevention of fraud recurrence, or cases where a violation of the Terms of Service has resulted in termination of Customer’s account, in which case personal information may be retained indefinitely for purposes of prevention of further use of IT Nut Hosting’s services in the future by the offending Customer.
IT Nut Hosting will not delete any data required to comply with our legal obligations and financial requirements, or any data required to resolve disputes and enforce our legal agreements and policies.
We may contact you directly or through a third-party service provider regarding products or services you have ordered from us. We may also send you marketing emails if you have opted-in through the client area. Communication methods may include: email, text (SMS) message, IRC chat, push notifications, or automated phone calls. IT Nut Hosting does not offer phone support and will not call you directly at any time.
6.6 Use of Non-Personally Identifiable Information
We may share aggregate statistical data about our customers with third parties, such as advertisers or suppliers. This aggregate statistical data will not identify you personally.
6.7 Your Rights Under GDPR
If you are a resident of the EEA, you have the following data protection rights, which you may exercise by contacting us via support ticket:
- Right to Access – You have the right to acess your personal data and to request a data export from us.
- Right to Rectification – You have the right to have any incorrect or incomplete personal data corrected.
- Right to Restrict – You have the right to request the restriction of processing your personal data where there is no legitimate reason for us to do so.
- Right to Object – You have the right to object to the processing of your personal data where we have no legitimate reason to do so.
- Right to Erasure – You have the right to request the erasure of any personal data we have collected. However, this right does not override our financial and legal requirements to keep certain data (see above).
- Right to Withdraw Consent – You have the right to withdraw consent (unsubscribe) from any marketing communications we may send you.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.
6.8 GDPR Data Processing Agreement
You do not need to sign the DPA. By agreeing to our Terms of Service and using our products and services, you are automatically accepting our DPA. If you choose to sign it, you may send a copy to [email protected]
6.9 Age Restrictions
Our service is not available to children under the age of 18, and we will not intentionally maintain personal information about anyone under the age of 18.
7.0 Offer Abuse
We run promotional offers occasionally for our new customers. If you are one of our existing customer and try to cancel your previous package to get the new offer we will not allow that. Please understand that a company needs to make revenue to sustain. If we can provide you value you should not manipulate offers just to get discounts regularly. We can not continue to provide you enough value and good support just like we are doing now. So, please do not try to manipulate our offers. If you do so, our automated AI (Artificial Intelligence) will mark it as an “Offer Abuse” and instantly cancel your order. And we don’t provide any refund for abused termination. Thank you for understanding.
8.0 Suspension & Termination Rules
Suspension generally happens automatically when you have due bill. If you don’t pay your bill within the due date your account will be suspended at the same day. After that you will have 90 days to pay your bill without any restoration fees. If you pay your bill within the 90 days your account will be automatically active again. But if you don’t pay bills within 90 days after the suspension your account will be terminated permanently and can’t be restored again.
8.1 Abuse Suspension
The following actions will result abuse immediate suspension of your account:
- Bulk email sending from website, webmail or using any script.
- If we receive any email spamming report we will suspend your account.
- Excessive server resource will result account suspension until you upgrade your package. (You will receive notice before the suspension.)
- Any kind of activities on your website that is prohibited by the general low and ICT act of Bangladesh will result immediate account suspension. (It may also result permanent termination.)
- File usage policy violation will result suspension.
Last updated: 21, November, 2018